Customer Service

At White Oaks Mall our customers are important to us. That's why our customer service is rated second-to-none. Find all the information you’ll need to make your shopping experience a pleasant one. Please feel free to contact us if you have any questions or require special assistance while you're at the mall, 519.681.0434.

hours of shoperation:

Monday to Saturday 9:30 am to 9:00 pm
Sunday 12:00 pm to 5:00 pm

holiday hours

Thanksgiving Day ~ Monday, October 10th ~ Mall Closed 
Black Friday ~ Friday, November 25th ~ 7:00 am to 9:30 pm
Christmas Eve ~ Saturday, December 24th ~ 8:00 am to 5:00 pm
Christmas Day ~ Sunday, December 25th ~ Mall Closed
Boxing Day ~ Monday, December 26th ~ 8:00 am to 7:00pm
New Year's Eve ~ Saturday, December 31st ~ 9:30 am to 5:00 pm
New Year's Day ~ Sunday, January 1st ~ Mall Closed

tour operators

Planning a bus trip or group tour? With over 150 stores and services White Oaks Mall offers the best names in fashions, giftware, footwear, accessories and services, all on one level. Conveniently located between Detroit and Toronto (just off the 401).

White Oaks Mall Guest Services is conveniently located close to the South entrance across from Bath & Body Works. Our personable staff will be pleased to assist you with any inquiries you may have during your visit.

gift cards

The White Oaks Mall Gift Card makes it easy to pick the perfect gift at the perfect amount. Gift Cards are available at Guest Services in any denomination from $5 to $500. Payment accepted by Interac, Visa, MasterCard or Cash.

To check the balance of your gift card please visit or if in the mall visit Guest Services where our Customer Service staff would be happy to assist.

complimentary wheelchairs

Wheelchairs are provided at Guest Services. (Guest Services located across from Aerie and Bath & Body Works - temporary location) Accessible Change Room is located between the Body Shop and Kernels Popcorn.

smarte carte strollers

smarte carte strollers are available at the H&M entrance (South Entrance). Single Riders are $6; Double Riders are $8. A 50 cent refund will be given upon return of the stroller.  Method of payment American Express, MasterCard, Visa or Canadian bills.


Lockers are available in the hallway between Sunrise and Titika as well as in the hallway across from Bell.

nursing station

The nursing station (for nursing mothers) is located in the hallway across from Bell. The  washrooms across from Fairweather and the washrooms beside The Body Shop also have a station set up for nursing moms.

foreign currency exchange

Both CIBC and Royal Bank have foreign currency exchange. They are located at the Wellington Road entrance.

banks & ATM locations

Canadian Imperial Bank of Commerce and the Royal Bank of Canada are located at the Wellington Road entrance. (Map location 149/150). Both banks are full service and have Automatic Teller Machines available. The Bank of Montreal (ATM only) is located in the hallway by the Food Court.