Guest Services

For assistance our Guest Services kiosk is located near Roots and The Body Shop, close to the South Entrance.

Our Services

  • Printed directories
  • Exceptional knowledge of brands, products and shopping insight
  • Complimentary non-motorized wheelchairs (ID required)
  • Gift Card purchases
  • Lost & Found
  • First Aid


Complimentary wheelchairs are available on a first-come, first-served basis. Valid Photo Identification is required.

Lost & Found

Lost an item during your shopping trip? Be sure to call 519-681-0434 as soon as possible.

The Hudson’s Bay (519-685-4100) and Walmart (519-681-7500) have their own Lost & Found departments, so if you were shopping in those stores you should also check with them.

Found items can be dropped off at our Guest Services. Every night items are transferred to Security where they are kept for 30 days. Unclaimed items are donated to suitable charitable partners.

First Aid

Our Security is trained in First Aid and is ready to help. Please visit Guest Services if you require assistance.